Shipping & Returns

Welcome to 3D Filament Store Online!

By using our website, you agree to the terms and conditions of use, as well as our store polices. Please read them carefully before making any purchase of any kind. We will not be held responsible for any liabilities that result from the customers misuse of our website! Thank you for your understanding.

1. Our standard delivery method is via EMS.
2. Please confirm your shipping address before pay for it, Please leave your phone number for contact. Please provide a valid email address and check emails after you have purchased for any updated information.
3. Package transitting time normally takes about 8-15 working days, depending on the destination, holidays and factors beyond Postal Service''s control. If there is a delay, please have more patience. We do not ship items during weekends and do not accept urgent order. Pls contact us before purchasing if possible.

4.We give International express delivery worldwide which comes with an online tracking number and requires a signature on delivery. Orders can be tracked through:

EMS website: http://www.ems.com.cn/english.html or http://www.parcelforce.com/track-trace?trackNumber=

DHL website: http://www.dhl.com/

Enter this website find your own country, input your track number you can query progress.

Please Feel Free To Contact us.

Order cancellation

If you wish to cancel your order, you must email us immediately. 10% non-refundable handling fee is deducted from the credit amount by bank. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

Exchange and Refund policies

Exchange policies

Items must be returned within 7 days of delivery and customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

And if you will keep the items and reorder new items. We can offer 10% discount for your new order.

Return Policy

If you like to return the items, please contact with us in 24-48 hours when you got the package and do not return directly. we will help you to deal with.

Return address will be sent to you, but please contact us first.

Please pack the filament box in an outer, separate shipping box. You will pay the return cost to our warehouse.

Our store reserves the right to inspect returned items to determine if the product has been worn, used or altered. If the returned products is not in resellable condition, a shipping fee will be charged to your credit card and filament will be returned to customer. Purchaser pays shipping fee to return products to our store. We will charge 30% of the payment for poundage and restocking fee for all returns. Refunds will be issued to the credit card within 20-30 business days upon arrival of returned item.

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